Shipping Policy

Effective Date: March 14, 2025

At Ivorysora, we are dedicated to providing a seamless shopping experience, which includes fast, reliable, and affordable shipping for all of our customers. Our shipping policy outlines the details of how we process and ship your orders, so you know exactly what to expect when placing an order with us. By purchasing products from Ivorysora, you agree to the terms and conditions set forth in this Shipping Policy.

1. Order Processing Time

Once your order is successfully placed, it will be processed within 1-2 business days. Orders are typically shipped Monday through Friday, excluding holidays. Please note that during peak seasons or sales events, order processing times may be slightly delayed.

If there are any issues with your order, such as product availability or payment verification, we will notify you via email as soon as possible. In such cases, your order may take longer to process.

2. Shipping Methods and Delivery Times

We offer a variety of shipping options to meet the needs of our customers. Shipping times and costs will be calculated at checkout based on the destination and size of your order. Here are the shipping options available:

  • Standard Shipping: Delivery typically takes 5-7 business days for orders within the United States.
  • Expedited Shipping: Delivery typically takes 2-3 business days, depending on your location. Expedited shipping is available at an additional cost.
  • Overnight Shipping: For customers who need faster delivery, we offer overnight shipping within the U.S. Orders placed before 2 PM local time are eligible for same-day dispatch. Overnight shipping is available at a higher cost.

Please note that shipping times may vary depending on your location and the shipping method selected. Shipping fees are calculated at checkout, and you will have the option to choose the method that best suits your needs.

3. Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Ivorysora offers competitive shipping rates to ensure that you get the best value for your purchase. If you qualify for free shipping (based on any current promotions or your order total), the free shipping option will automatically be applied at checkout.

Please note that shipping fees are non-refundable unless the return is due to a mistake on our part (such as sending the wrong item or a defective product).

4. Shipping Address

It is your responsibility to ensure that the shipping address provided is accurate and complete. Ivorysora is not responsible for delays or non-delivery due to incorrect or incomplete shipping information. If you notice an error in your shipping address after placing your order, please contact us immediately at info@ivorysora.xyz or call 708-738-7370, and we will do our best to correct the mistake before the order is shipped.

5. International Shipping

Ivorysora currently offers international shipping to select countries. International shipping times and fees will vary based on your location. During checkout, you will be presented with the available international shipping options.

Please note that international customers may be responsible for customs duties, taxes, and import fees depending on the laws of the destination country. These charges are the responsibility of the buyer, and Ivorysora has no control over these fees.

We cannot guarantee the delivery time for international orders, as delays may occur during customs processing.

6. Order Tracking

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. You can use this tracking number to monitor the progress of your shipment. Please allow up to 24 hours for the tracking information to be updated once it’s been provided.

If you have any questions about your order or if there’s an issue with tracking your package, feel free to contact our customer service team for assistance.

7. Shipping Restrictions

For security and legal reasons, Ivorysora may restrict the shipment of certain products to certain regions or countries. If a product in your order is restricted, we will notify you and offer a suitable resolution, such as a refund or alternative product.

8. Damaged or Lost Shipments

While we take every precaution to ensure your order arrives in perfect condition, we understand that sometimes things may go wrong. If your order is damaged during shipping or lost in transit, please contact us immediately at info@ivorysora.xyz or call 708-738-7370.

We will work with the carrier to resolve the issue as quickly as possible. In cases of damaged or defective items, we will offer a replacement or refund depending on the situation.

9. Shipping Delays

While we strive to ensure timely deliveries, there may be occasional delays due to unforeseen circumstances such as extreme weather, public holidays, or high order volumes. We recommend checking the tracking information for updates on your shipment’s status.

In the event of a delay, we will make every effort to inform you and ensure your order arrives as soon as possible. However, Ivorysora is not responsible for delays caused by the carrier or other external factors.

10. Returns and Exchanges

If you are not completely satisfied with your purchase, we offer a flexible 30-day return and exchange policy. Please refer to our Refund and Return Policy for detailed instructions on how to return or exchange items. Keep in mind that return shipping fees are the responsibility of the customer unless the return is due to an error on our part.

11. Customer Service

If you have any questions or concerns about shipping, delivery, or your order status, our customer service team is here to assist you. You can reach us by:

  • Email: info@ivorysora.xyz
  • Phone: +1 708-738-7370
  • Address: 1104 Poplar Street, Hickory Hills, Illinois, United States

We are committed to ensuring your order is processed and delivered to you as quickly and efficiently as possible.

This Shipping Policy has been updated and is effective as of March 13, 2025. Thank you for choosing Ivorysora for your shopping needs. We appreciate your business and look forward to serving you again in the future.